| This
is a summary of the major projects that I have worked on.
Analysis
E-learning
Paper-based
Workshops
Blended
solutions
|
| |
| Analysis |
| Mental
Health (Care and Treatment) (Scotland) Act, 2003 training needs |
Scottish
Executive |
How
to increase the use of open learning
Climate Change Levy training requirements |
HM
Customs & Excise |
| Organisational
and training needs for business banking managers |
Lloyds
TSB |
| Call
centre staff training requirements |
Marks
& Spencer Direct |
| Competency
assessment of financial services sales staff |
Prudential
Assurance |
| Sales
assistants in filling stations training requirements |
Total
Elf Fina |
| Dealership
parts staff training requirements |
Volvo
Truck & Bus |
| Occupational
health and safety |
University
for Industry |
| |
|
| E-learning |
|
| Induction
and key knowledge training |
DVLA |
| Principles
of software engineering |
SAP
|
| Equal
opportunities and diversity |
British
Council |
| Principles
of Ratings Revaluation 2005 |
Valuations
Office Agency |
Systems
training for Pension Credit benefit processing
Benefit processing staff training
Local Teams benefit product knowledge |
DWP |
| Fire
safety training |
AstraZeneca |
| Risk
assessment course, incorporating tutor support |
Bristol
& West B S |
Product
knowledge for call centre staff
Complaint handling for call centre staff |
BT |
Excise
Duty enforcement for Customs Officers
Basic business analysis skills for VAT Assurance Officers |
HM
Customs & Excise |
| Self-analysis
CPD tool for Independent Financial Advisors |
Norwich
Union |
| Sales
simulations for selling pension products |
Prudential
Assurance |
| Office
health and safety |
Scottish
Widows |
| Induction
for new staff members |
London
Borough of Richmond |
| |
|
| Paper-based |
|
Natural
resource management planning in refugee camps
Using action learning approaches in security training
Refugee registration procedures and system training (blended with
workshops) |
United
Nations High Commissioner for Refugees |
| Workbook
and reference material for new computer system |
Asda |
| Sales
skills for sales advisors |
Burton
Menswear |
| ERP
system implementation |
CarnaudMetalBox |
New
Deal for ES Personal Advisers
Guidebook to support implementation of ONE scheme |
Employment
Service |
Climate
Change Levy product knowledge
Freight handling (blended with workshops)
Customs Freight Simplified Procedures (blended with workshops)
|
HM
Customs & Excise |
| New
types of customer accounts |
Lloyds
TSB |
| Numeracy
skills |
Post
Office |
| Induction
training for new bank staff |
Royal
Bank of Scotland |
| Planning
gas main reinforcement |
Transco |
| Customer
care for dealership parts staff |
Volvo
Truck & Bus |
| |
|
| Workshops |
|
| Security
training for field staff working in high risk countries |
UNHCR,
WHO, ILO |
| Post-traumatic
disorder counselling training |
British
Rail |
| Call
centre staff product knowledge |
Marks
& Spencer Direct |
| Personal
development training |
MindStore |
| Health
and safety workshops for the glass industry |
Saint
Gobain |
Systems-based
tax audits for VAT Assurance Officers
Commercial awareness workshop for Excise Officers
Freight handling workshop for Customs Officers (blended with distance
learning)
Customs Freight Simplified Procedures (blended with distance learning)
|
HM
Customs & Excise |
| |
|
| Blended
solutions |
|
| Refugee
registration procedures and system training (workshops and self-study
workbooks) |
United
Nations High Commissioner for Refugees |
Freight handling (workshops and workbooks)
Customs Freight Simplified Procedures (workshops and workbooks)
|
HM
Customs & Excise |
| Sales
skills for pension products (e-learning, workbooks and workshops)
|
Prudential
Insurance |
| Call
centre staff product knowledge (workshops and workbooks) |
Marks
& Spencer Direct |
| |
|
