| This
is a summary of the major projects that I have worked on.
Consultancy
and analysis
E-learning
Paper-based
Workshops
Blended
solutions |
| |
| Consultancy
and analysis |
| How
to increase the use of open learning
Climate Change Levy training requirements |
HM
Customs & Excise |
|
Organisational
and training needs for business banking managers |
Lloyds
TSB |
|
Call
centre staff training requirements |
Marks
& Spencer Direct |
|
Improving
use of procurement guidance |
Office
of the Deputy Prime Minister |
|
Competency
assessment of financial services sales staff |
Prudential
Assurance |
| Training
needs for community and voluntary sector workers to support
Local Area Agreements in the East Midlands |
Regeneration
East Midlands |
|
Mental
Health (Care and Treatment) (Scotland)
Act, 2003 training needs |
Scottish
Executive |
|
Sales
assistants in filling stations training requirements |
Total
Elf Fina |
|
Occupational
health and safety |
University
for Industry |
|
Dealership
parts staff training requirements |
Volvo
Truck & Bus |
|
How
to improve understanding of healthcare systems issues |
World
Health Organisation |
| |
|
| E-learning |
|
|
Fire
safety training |
AstraZeneca |
|
Risk
assessment course, incorporating tutor support |
Bristol
& West B S |
|
Equal
opportunities and diversity |
British
Council |
|
Managing
telephone conversations for call centre staff
Product knowledge for call centre staff
Complaint handling for call centre staff |
BT |
|
Induction
and key knowledge training |
DVLA |
|
Systems
training for Pension Credit benefit processing
Benefit processing staff training
Local Teams benefit product knowledge
Benefit fraud |
DWP |
|
Using
incident reporting database
Effective data and information management
Fish monitoring techniques
Legal aspects of water resources
Inspecting flood and coastal defences
Ensuring compliance with licensing requirements
Pollution prevention |
Environment
Agency |
|
Excise
Duty enforcement for Customs Officers
Basic business analysis skills for VAT Assurance Officers |
HM
Customs & Excise |
|
Induction
for new staff members |
London
Borough of Hammersmith and Fulham |
|
Induction
for new staff members |
London
Borough of Richmond |
|
Selling
Microsoft learning products |
Microsoft |
|
Equal
opportunities and diversity
IT security
Recruitment and interviewing |
National
Australia Bank Group |
|
Doctors’
Rostering System help system |
National
Health Service |
|
Self-analysis
CPD tool for Independent Financial Advisors |
Norwich
Union |
|
Procurement
procedures |
Office
of the Deputy Prime Minister |
|
Sales
simulations for selling pension products |
Prudential
Assurance |
|
Administering
the Global Mobility Programme |
PwC |
|
Principles
of software engineering |
SAP
|
|
Office
health and safety |
Scottish
Widows |
|
Reinforcement
of gas pipelines |
Transco |
|
Consultancy
skills |
Unilever |
|
Orientation
for new staff members |
United
Nations Secretariat |
|
Principles
of Ratings Revaluation 2005 |
Valuations
Office Agency |
|
Analysing
healthcare systems |
World
Health Organisation |
| |
|
| Paper-based |
|
|
Workbook
and reference material for new computer system |
Asda |
|
Sales
skills for sales advisors |
Burton
Menswear |
|
SAP
system implementation |
CarnaudMetalBox |
|
New
Deal for ES Personal Advisers
Guidebook to support implementation of ONE
scheme |
Employment
Service |
|
Coaching
team members |
Highways
Agency |
|
Coaching
management |
Highways
Agency |
|
Climate
Change Levy product knowledge
Freight handling (blended with workshops)
Customs Freight Simplified Procedures (blended with workshops)
Preventing Missing Trader Intra-Community fraud |
HM
Customs & Excise |
|
New
types of customer accounts |
Lloyds
TSB |
|
Numeracy
skills |
Post
Office |
|
Induction
training for new bank staff |
Royal
Bank of Scotland |
|
Planning
gas main reinforcement |
Transco |
|
Natural
resource management planning in refugee camps
Using action learning approaches in security training
Refugee registration procedures and system training
(with workshops) |
United
Nations High Commissioner for Refugees |
|
Customer
care for dealership parts staff |
Volvo
Truck & Bus |
| |
|
| Workshops |
|
|
Post-traumatic
disorder counselling training |
British
Rail |
|
Systems-based
tax audits for VAT Assurance Officers
Commercial awareness workshop for Excise Officers
Freight handling workshop for Customs Officers (blended)
Customs Freight Simplified Procedures (distance
learning blended) |
HM
Customs & Excise |
|
Using
Job Shop (recruitment management system) |
ILO |
|
Call
centre staff product knowledge |
Marks
& Spencer Direct |
|
Health
and safety workshops for the glass industry |
Saint
Gobain |
|
Security
for field staff working in high risk countries
Ran train the trainer workshops in Liberia,
Sierra Leone,
Democratic Republic of the Congo,
Nigeria,
Pakistan,
Afghanistan |
UNHCR,
WHO, ILO |
| |
|
| Blended
solutions |
|
| Refugee
registration procedures and system training (workshops and self-study
workbooks) |
United
Nations High Commissioner for Refugees |
Freight handling (workshops and workbooks)
Customs Freight Simplified Procedures (workshops and workbooks)
|
HM
Customs & Excise |
| Sales
skills for pension products (e-learning, workbooks and workshops)
|
Prudential
Insurance |
| Call
centre staff product knowledge (workshops and workbooks) |
Marks
& Spencer Direct |
| |
|