How to increase the use of open learning
Climate Change Levy training requirements

HM Customs & Excise

Organisational and training needs for business banking managers

Lloyds TSB

Call centre staff training requirements

Marks & Spencer Direct

Improving use of procurement guidance

Office of the Deputy Prime Minister

Competency assessment of financial services sales staff

Prudential Assurance

Training needs for community and voluntary sector workers to support Local Area Agreements in the East Midlands

Regeneration East Midlands

Mental Health (Care and Treatment) (Scotland) Act, 2003 training needs

Scottish Executive

Sales assistants in filling stations training requirements

Total Elf Fina

Occupational health and safety

University for Industry

Dealership parts staff training requirements

Volvo Truck & Bus

How to improve understanding of healthcare systems issues

World Health Organisation

Fire safety training

AstraZeneca

Risk assessment course, incorporating tutor support

Bristol & West B S

Equal opportunities and diversity

British Council

Managing telephone conversations for call centre staff
Product knowledge for call centre staff
Complaint handling for call centre staff

BT

Induction and key knowledge training

DVLA

Systems training for Pension Credit benefit processing
Benefit processing staff training
Local Teams benefit product knowledge
Benefit fraud

DWP

Using incident reporting database
Effective data and information management
Fish monitoring techniques
Legal aspects of water resources
Inspecting flood and coastal defences
Ensuring compliance with licensing requirements
Pollution prevention

Environment Agency

Excise Duty enforcement for Customs Officers
Basic business analysis skills for VAT Assurance Officers

HM Customs & Excise

Induction for new staff members

London Borough of Hammersmith and Fulham

Induction for new staff members

London Borough of Richmond

Selling Microsoft learning products

Microsoft

Equal opportunities and diversity
IT security
Recruitment and interviewing

National Australia Bank Group

Doctors’ Rostering System help system

National Health Service

Self-analysis CPD tool for Independent Financial Advisors

Norwich Union

Procurement procedures

Office of the Deputy Prime Minister

Sales simulations for selling pension products

Prudential Assurance

Administering the Global Mobility Programme

PwC

Principles of software engineering

SAP

Office health and safety

Scottish Widows

Reinforcement of gas pipelines

Transco

Consultancy skills

Unilever

Orientation for new staff members

United Nations Secretariat

Principles of Ratings Revaluation 2005

Valuations Office Agency

Analysing healthcare systems

World Health Organisation

Workbook and reference material for new computer system

Asda

Sales skills for sales advisors

Burton Menswear

SAP system implementation

CarnaudMetalBox

New Deal for ES Personal Advisers
Guidebook to support implementation of ONE scheme

Employment Service

Coaching team members

Highways Agency

Coaching management

Highways Agency

Climate Change Levy product knowledge
Freight handling (blended with workshops)
Customs Freight Simplified Procedures (blended with workshops)
Preventing Missing Trader Intra-Community fraud

HM Customs & Excise

New types of customer accounts

Lloyds TSB

Numeracy skills

Post Office

Induction training for new bank staff

Royal Bank of Scotland

Planning gas main reinforcement

Transco

Natural resource management planning in refugee camps
Using action learning approaches in security training
Refugee registration procedures and system training (with workshops)

United Nations High Commissioner for Refugees

Customer care for dealership parts staff

Volvo Truck & Bus

Post-traumatic disorder counselling training

British Rail

Systems-based tax audits for VAT Assurance Officers
Commercial awareness workshop for Excise Officers
Freight handling workshop for Customs Officers (blended)
Customs Freight Simplified Procedures (distance learning blended)

HM Customs & Excise

Using Job Shop (recruitment management system)

ILO

Call centre staff product knowledge

Marks & Spencer Direct

Health and safety workshops for the glass industry

Saint Gobain

Security for field staff working in high risk countries
Ran train the trainer workshops in Liberia, Sierra Leone, Democratic Republic of the Congo, Nigeria, Pakistan, Afghanistan

UNHCR, WHO, ILO